WordPress Support
We look after existing WordPress websites, including ones built by other suppliers, and help you recover a site that has been hacked.
- WordPress, plugins and theme updatedDone
- Backup taken and stored away from the websiteDone
- Security hardening checkedDone
- Remove an unused administrator accountNeeds your approval
If your website has been hacked
Tell us what you have noticed and when it started, and do not delete anything yet. We secure the site first, restore it from a clean backup where one exists, and then harden it to close the weakness the attacker used.
Never send passwords by email. If we need access to your hosting or the site, we will arrange a secure way to share it.
If you are an existing client, contact Client Support. Anyone else can send an enquiry.
What we look after
If someone else built your website, we start with a security review, so that you know the state of the site before we take it on. When we take over support, we move your website to hosting we manage, and you keep ownership of the domain and the site’s content. See client websites we have built or look after.
WordPress hosting and support start from £19 a month. That covers hosting, a domain renewal, IMAP email accounts and regular software and security updates. Moving a website to us, and work on a hacked site, are quoted separately. No VAT is added, and we confirm the monthly price in writing before we take the site on.
- Changes and maintenance
- Content changes and day-to-day care of the site.
- Backups and recovery
- Regular backups, and restoration if something goes wrong.
- Security hardening
- WordPress and plugin updates, and tighter settings that reduce the risk of hacking.
- Security reviews
- A check of the site’s security and health, with a list of what needs attention and in what order.
When a rebuild makes more sense
Some WordPress websites have become slow, fragile or hard to update. If we think a new website would serve you better than maintaining the old one, we will say so and explain why. We build new websites through Website Design.
Tell us about your WordPress website
Send the website address and what you need help with. The initial call is free, and there is no obligation.