IT Documentation and Continuity
We keep a full record of your IT outside your business, so that you can still fix problems if your IT person is off sick, leaves or cannot be reached.
When only one person knows how your IT works
In a small business, one person may be the only one who knows the administrator passwords, how the backups run or why the network is set up as it is.
The risk is easy to miss while that person is around. Without them, the business may lose access to important systems, or be unable to fix problems as they come up.
Writing that knowledge down, and keeping it up to date outside any one person’s head, protects the business. It also means your IT person can take a holiday.
What we do
This service does not replace your IT person. We work alongside them.
- A full record of your IT
- We record all your IT infrastructure: systems, devices, accounts, suppliers and how everything is set up.
- Quarterly check-ins
- Each quarter, we go through the record with your IT contact and bring it up to date.
- Changes logged
- Email us changes at any time and we update the record. Changes we are not told about are picked up at the next quarterly check-in.
- A fallback when your IT person is unavailable
- You still have what you need to regain access and fix problems. You can work from the record yourself, give it to a new IT person or another supplier, or ask us to step in through Business IT Support.
Make sure your IT does not depend on one person
Tell us who looks after your IT today and roughly how many systems and people you have. We confirm the price in writing before we start. The initial call is free, and there is no obligation.