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Data Recovery

If files are missing or a drive has failed, stop using the device and tell us what happened. We handle basic data recovery ourselves, and coordinate advanced recovery with a third‑party specialist, such as Disklabs in Tamworth.

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Which recovery route?

A drive has failed or files are missing

Basic recoveryIT Kabin, in house

  • Files deleted by mistake
  • A drive that powers on but will not open

Advanced recoveryThird-party specialist, arranged by IT Kabin

  • A dropped or physically damaged drive

Before any work: what is likely, and the price in writing

Example Which route your drive takes: we handle basic recovery and arrange a third-party specialist for damaged drives.

What to do first

  1. Stop using the device

    Do not install recovery software or save anything new to it. Each new file can overwrite the data you are trying to recover.

  2. Tell us what happened and when

    We will say whether basic recovery is likely to help or whether the drive should go to a specialist.

What to expect

No one can promise to recover every file. Before any work starts, we tell you what is likely and confirm the price in writing. For advanced recovery, we also confirm the specialist’s charge with you before the recovery goes ahead.

For next time, keep a backup that you know works. We can set up and test backups as part of Business IT Support or Home IT Support.

Frequently asked questions

Do you recover data for households?

Yes. We help households and businesses.

Do you work near me?

We are based in Atherstone, Warwickshire, and visit homes and businesses within about an hour’s drive of Atherstone. Travel time is charged. If you are further away, tell us where you are and what has happened, and we will say whether we can help. See Areas We Cover.

Can you help outside your standard hours?

Our standard hours are 08:00 to 16:00, Monday to Friday. Out‑of‑hours help is available at an extra charge.

Can you recover a lost or hacked website?

That is a different service. Through WordPress Support, we secure a hacked WordPress website and restore it from a clean backup where one exists.

Tell us what happened

Describe the device, what went wrong and when. The initial call is free, and there is no obligation.

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