Business IT Support
We look after the IT of sole traders, small teams and growing businesses that have no IT staff of their own. We fix what breaks, and we do the routine care that makes problems less likely.
- Reported: doneYou emailed Client Support.
- Diagnosed remotely: doneThe printer had picked up a new network address.
- Fixed: donePrinter given a permanent address and reconnected.
- Noted in your record: donePrinter settings added to your IT record.
Common requests
- A laptop that is slow, failing or due for replacement.
- Email, shared mailboxes or calendars that are not working, or permissions that need changing.
- Setting up a new starter, or removing access when someone leaves.
- Problems with Wi-Fi, printers or the office network.
- Updates, passwords, two-step sign-in, device encryption and backups you know you can restore from.
- A problem with your broadband provider, phone system or specialist software: we help you explain it clearly to the right supplier.
How support works
We resolve most problems remotely. You describe the problem and, with your permission, we connect securely to the computer concerned. When a visit is needed, we arrange one. Travel time is charged; see Areas We Cover.
You can book a one-off job without an ongoing support agreement, or arrange regular support with a defined scope. A support agreement sets out what is covered, how to request help and what is charged separately. If you would rather hand ongoing responsibility for your IT to us, ask about Outsourced IT Management.
Software we support
We set up, manage and help with the software you use every day, including:
Microsoft 365
Google Workspace
Adobe Creative Cloud
Webexpenses
BrightHR
Product names and logos are trademarks of their owners. IT Kabin is not affiliated with or endorsed by those owners.
Frequently asked questions
Is remote support secure?
We connect only with your permission, using an established remote support tool, and the session ends when the work is complete. You can watch everything on screen.
Can you help with cyber security?
Yes. We help with the practical measures that reduce the most common risks: updates, two-step sign-in, backups and sound account management. For a security audit of the systems we agree with you, see IT Security Audit.
How much does IT support cost?
IT support is priced on enquiry. Whether you need a one-off job or regular support, we confirm the price in writing before we start. No VAT is added.
Can we see an example of your work?
Yes. Our Portfolio describes our work for Shearsby Bath, a wedding venue and gastro pub: its website, a move to Microsoft 365, on-site IT support and network troubleshooting.
When can we get support?
Our standard support hours are 08:00 to 16:00, Monday to Friday, and out‑of‑hours help is available at an extra charge.
Which areas do you visit?
We visit businesses within about an hour’s drive of Atherstone, including Nuneaton, Hinckley, Tamworth, Polesworth, Coleshill, Coventry and Birmingham. Travel time is charged. Remote support is available anywhere in the UK. See Areas We Cover.
Tell us what needs fixing
Include how many people are affected and how urgent the problem is. The initial call is free, and there is no obligation.