Bespoke Software
Web applications built around how your business works. When spreadsheets, email and off-the-shelf tools no longer fit, we bring your customers, jobs, quotes, invoices and documents into one place.
Quoted
- New boilerLettings agent
- Radiator repairCafé
Booked
- Annual serviceOffice, Unit 4Tue 09:30
- Safety checkBakeryWed 14:00
In progress
- Annual serviceGarageToday
Invoiced
- Safety checkOffice, Unit 4Paid
We have worked with hundreds of customers, among them National Grid, Cadent, Veolia, the NHS and North Warwickshire Borough Council. See our Portfolio and case studies.
Signs Bespoke Software may help
- The same details are typed into three different places.
- Jobs are tracked in a spreadsheet only one person understands.
- Customers ask for updates, and someone has to chase the answer by email.
- Paperwork and files are scattered across inboxes and shared drives.
- A subscription product nearly fits, but the gaps are filled by hand.
- Several tools hold parts of the same information, and none of them agree.
Systems we build
Each system is a web application that runs in a browser on desktop, tablet and phone. Details are entered once, at the enquiry, and reused for the quote, the job and the invoice.
- Customer records and CRM
- Customers, contacts, history and notes in one place, organised around your sales or service process.
- Job management and scheduling
- Enquiries become jobs that are scheduled, assigned and tracked through to completion.
- Quotes and invoicing
- Quotes created from enquiries and invoices created from completed work, with exports for your accounting software.
- Customer portals
- Secure areas where customers can check progress, download documents and send you what you need.
- Document and file management
- Files stored against the customer or job they belong to, with access controlled by role.
- Booking and reservation systems
- Bookings and reservations taken online and managed in the same system as your customers and jobs.
We also build internal tools: reporting, approvals and the small tools that remove repeated manual work.
How a software project runs
Larger projects begin with a short discovery stage, so that both sides understand the work before committing to it.
Discovery
We look at how the work is done today, where time is lost and what a first useful version should include.
Scope
A written scope sets out what will be built, what it connects to, what is excluded and who owns what.
Build
We build the system in stages that you can see and use, so that your feedback shapes the work as it progresses.
Test and hand over
We test each release against the scope and hand it over with documentation and access details.
Support
Updates, hosting, backups and changes continue under arrangements agreed before launch.
- Done: Tested against the agreed scope
- Done: Checked on phone, tablet and desktop
- Done: Backup taken before release
- Done: Documentation updated
- To do: Client sign-off
Scope and cost
As well as what will be built, the written scope records who will use the system, where it runs, who holds the hosting and domain accounts, and how new requirements are priced. We price the system from that scope, and you receive the price before development starts.
Bespoke Software starts from £99 for the smallest jobs. Larger systems, such as a CRM or a customer portal, are quoted from a written scope. No VAT is added.
The cost depends mainly on the number of distinct tasks the system handles, the number of user roles and permissions, integrations with other services, any data to be migrated from existing tools, and the level of ongoing support required. Hosting and third-party services are ongoing costs and are set out separately.
How we use AI tools
We use AI tools to speed up design and development. The time saved makes Bespoke Software practical for smaller budgets. Written requirements decide what is built; our engineering standards, review and testing decide whether it is ready.
Frequently asked questions
How much does Bespoke Software cost?
From £99 for the smallest jobs. Larger systems, such as a CRM or a customer portal, are quoted from a written scope, and you receive the price before development starts. No VAT is added.
Have you built a system like this before?
Yes. One example is the job management platform we built for J&J Heating & Plumbing, described in our Portfolio.
Is Bespoke Software worth it for a small business?
Not always. If an existing product does most of what you need at a fair price, it is often the better choice, and we will say so. Bespoke Software makes sense when your process sets you apart, when you pay for several tools that do not share information, or when typing the same details into several places costs hours each week.
Can you work with our existing systems?
Usually. Many services, such as accounting software, email and payment providers, allow other software to exchange data with them. Because each connection depends on what the other service permits, we confirm what is possible during discovery.
Do you build mobile apps?
We build web applications that work well in a browser on phones and tablets. We do not build native apps for the Apple App Store or Google Play.
Can you take over software that someone else built?
Possibly. We review the code, hosting and documentation first, then explain whether the software can be maintained safely and what that would involve.
Who owns the software?
If you buy it outright, you own it, including the source code, and you can take it to another supplier. We will never hold your software to ransom. Where your data is hosted, how it is backed up and how you can export it are agreed in the scope. Our Software Subscriptions are applications that we own and run, and you can export your data if you stop subscribing.
What happens if IT Kabin is unavailable?
You hold the source code, your data and the hosting and domain accounts, as agreed in the scope. We document the system at handover, so that another developer can take it over. You can reach your data at any time through our customer portal.
Do you work with businesses outside Warwickshire?
Yes. We build and support software remotely for clients anywhere in the UK. See Areas We Cover.
Is Bespoke Software right for you?
Describe the process that is slowing you down. The initial call is free, and there is no obligation.