Outsourced IT Management
We manage IT for organisations without a full-time IT department, and we work alongside in-house IT teams that need extra capacity.
What changes when your IT is managed
Business IT Support is help when you ask for it. With Outsourced IT Management, we take agreed, ongoing responsibility for your IT, including the routine work between problems.
We deal with your other suppliers for you, and we schedule updates, renewals and replacements in advance, so that an expired licence or a failed device does not catch you out.
Who is responsible for what
Every arrangement begins with an agreed scope that sets out the division of responsibilities in writing.
| Area | IT Kabin | Your organisation |
|---|---|---|
| Systems record | Maintain a record of devices, accounts, licences and suppliers | Report changes in staff and equipment |
| Accounts and access | Set up and remove access on request; review permissions | Approve who has access to what |
| Updates and security | Plan and apply updates; check backups and security settings | Allow agreed maintenance windows |
| Suppliers | Manage technical contact with agreed suppliers | Hold contracts and pay suppliers directly |
| Planning | Advise on renewals, replacements and risks | Make decisions and set budgets |
Boundaries, handover, change and costs
- Boundaries
- Each agreement states what it does not cover, such as specialist software supported by its vendor, telephony or physical security systems. We help you work with the right supplier for those areas.
- Documentation and handover
- Your systems record belongs to you. If you bring IT in-house or change provider, we hand over the record with the access you need.
- Change management
- We plan each significant change with you in advance, for example moving email providers or replacing a server. The plan states what will change and when, what the risks are and how the change would be reversed.
- Costs
- Pricing depends on the number of users and devices, the systems in use, the on-site work required and the level of cover. Licences and equipment are normally billed separately, or you buy them directly. We can also buy and set up equipment for you through IT Procurement.
Frequently asked questions
Can you work alongside our internal IT staff?
Yes. We can add capacity, give a second opinion or provide holiday cover, and we agree with you how the work is divided. We can also keep a record of your systems alongside your IT person through IT Documentation and Continuity.
Do you work with organisations outside Warwickshire?
Yes. Much of the work is remote. On-site visits are available within about an hour’s drive of Atherstone; further afield, we agree how to cover on-site needs.
What happens if IT Kabin is unavailable?
Your systems record, accounts and access belong to you, and we keep the record up to date so that your own staff or another provider can take over. You can reach your data at any time through our customer portal.
Do you provide out‑of‑hours support?
Our standard support hours are 08:00 to 16:00, Monday to Friday, and out‑of‑hours help is available at an extra charge. Tell us what your organisation needs, and we will agree the cover in writing.
Ask for a proposed scope
Include the number of users and devices, and how IT is handled today. The initial call is free, and there is no obligation.